123 Front Street West, Suite 1900
Toronto, Ontario M5J 2M3
Citigroup place is located on the south west (SW) corner of Front and York streets, just west of Union Station.
Between 9:00 a.m. to 5:00 p.m. from Monday - Friday
Corporate and Investment Banking: 416-947-5500
Citi Private Bank: 416-947-5300
CitiCorp Mortgage: 1-888-860-7420
Citi Assurance Services
American Health and Life Insurance Company
Triton Insurance Company: 1-800-285-8623
Citi Cards Canada
Home Depot Credit Services Consumer 1-800-747-3787 (English or French)
Home Depot Credit Services Commercial 1-800-668-5336 (English or French)
Montreal office: 514-393-7500 (English or French)
In North America, call toll-free 1-888-834-2484 or fax 416-369-4878, 24 hours a day, seven days a week.
Outside North America, call collect 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.
Within Toronto area, call 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.
Commercial Card Products
PO Box 4099, Postal Station "A"
Toronto, Ontario M5C 2V6
If you have a complaint or problem, the first step is to contact the Business Customer Care Unit.
If your concern remains unresolved after talking to one of the Telephone Representatives or Supervisors, you may elevate your concern to a Manager. If a Manager is not immediately available, the Representative can assist you in leaving a message and/or requesting further contact. If you have escalated your concern to all levels within the Business Customer Care Unit and are still not satisfied with the resolution, you may contact the Citibank Canada Ombudsman at 1-888-245-1112 (or 416-947-4122 in Toronto) or
Citibank Canada Ombudsman
123 Front Street West, Suite 1700
Toronto, ON M5J 2M3
Telephone: 1-888-245-1112; Toronto 416-947-4122
If within six (6) months of the Citibank Canada Ombudsman's review, you are not satisfied with the resolution of your complaint, you may contact the Ombudsman for Banking Services and Investments.
Ombudsman for Banking Services and Investments
401 Bay Street
Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4
In the complaints handling process for Canadian financial institutions, including Citibank Canada, the Financial Consumer Agency of Canada is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint or concern that relates to a possible breach of that legislation.
You may contact the FCAC in writing at 6th floor Enterprise Building, 427 Laurier Ave. W., Ottawa ON, K1R 1B9; by calling 1-866-461-3222 (English); 1-866-461-2232 (En Francais) or through its website at www.fcac-acfc.gc.ca.
In compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, Citibank Canada has designated the following offices for the service of enforcement notices in respect of the below noted provinces.
Citibank Canada, Canterra Tower
400-3rd Avenue S.W., Suite 4301
Calgary, Alberta T2P 4H2
Citibank Canada, The Citi Private Bank
550 Burrard Street, Bentall 5, Suite 1228
Vancouver, BC V6C 2B5
Citibank Canada, Citigroup Place
123 Front Street West, Suite 1100
Toronto, Ontario M5J 2M3
1501 McGill College Avenue, 4th floor
Montréal (Québec) H3A 3M8